Updating your registration online

We have tried to make our online registration systems as straightforward as possible, but we understand that it can seem daunting at first. If you have never updated a registration online before, this guide is intended to help you through the process.

This guide is intended to be read as you go through the process, so you may want to print this page so you can refer to it as you go through the update process.

Before you start

During the update you will be required to upload any files that you wish to add to your registration. Ensure that you have a copy of the files on your computer before you start.. Also, if your work contains large files, you have a lot of files to upload or have a slow Internet connection, you should also read our upload information page for advice.

When you are ready go to https://copyrightservice.co.uk/acc/update_reg_online. The following explains the pages you will see and how to complete them.

1 Step 1: Your details

In step 1 you are asked to enter your contact details and agree to the terms of service.

• Contact details of the account holder
  • Account number

    Your account number can be found on your registration certificate, and may also be found on correspondence.

  • Address/contact details

    Although we have you contact details on record, we ask for them again, to confirm that our records are correct, and as a security check.

  • Telephone and email address

    We ask for this so we can contact you quickly if we encounter any problems processing your application.

    A confirmation email will also be sent to the address you enter here when your application has been processed.

• Declaration

  Once you have read and agree to the terms and conditions, simply tick the box to accept the terms and conditions.
  Clicking on the link terms and conditions will open the terms in a new tab/window.

When you have completed the form, please press the ‘Proceed to next step’ button at the bottom of the screen to proceed to step 2.

2 Step 2: Identify your work and upload files

In Step 2 you first enter the following information about the work you want to update.

1. Work registration number
   This is the number that identifies your work, and appears on your registration certificate.
    
2. Title of work

   Please enter the existing title of your work as it is shown on your registration certificate. This is an additional security check.

3. New Title (not required)

   If the title of the work has changed since registration or last update, please enter the new title here. This should be entered exactly as you want it to be shown on your registration certificate.

4. Brief description of the update

   Here you enter a short sentence that describes the update (For example: ‘Second draft’). What you enter here will also appear on the Schedule Of Revision.

5. Additional comments (not required)

   This is simply a space where you can type additional information, any thing you enter here will be stored on our records as notes against this update.

On this page, you can order paper certificates and sheets of registered notice labels if you require them by simply entering the quantity in the spaces provided.

Press ‘Update this work’ when you are ready to continue.

Now you are ready to upload any files you want to be included in the registration.

To upload files

You should now see a file upload area on the screen asking you to either "Drag and drop files", "Click to choose file" or "Select a folder" to upload.

You can either:

• Select the files or folders that you wish to upload in your computer's file manager and drag them to the file upload area.
  Tip: the area is active when it turns green, when it is green release your mouse button and the files will start to upload.
• Click in the upload area. This will open a file selection dialog allowing you to choose the file(s).
  Select the file(s) you want to upload and press ‘open’ or ‘ok’ (what is displayed will depend on your computer’s operating system).
  Tip: If using a mouse, you can select multiple files by using the ctrl or shift buttons whilst selecting the files.
• Click the "Select a folder to upload" link. This will open a file selection dialog allowing you to choose a folder to upload.

Files should automatically start to upload and when uploaded will be listed above the file upload area.

Repeat this for all the files or folders that you wish to upload.

Adding another work

If you want to register another work, press the ‘Show’ button in the section marked ‘Add another work’ to reveal an extra section of the form and repeat step 2 for that work.

To continue

Press the ‘Proceed to next step’ button at the bottom of the screen when you are ready to proceed to step 3.

3 Step 3: Confirm details

On this screen, you simply check that all the details are correct.

It will show your contact details, the work details and list all the files uploaded and their file sizes. If you need to correct anything, use the ‘Back’ button to go back to an earlier step.

If everything looks OK, press ‘Proceed to next step’ to proceed to step 4.

4 Step 4: Payment

On this screen you can see the registration details and total price of the registration.

Simply enter your payment card details and press the ‘Make Payment’ button at the bottom of the screen to make payment and complete your registration.

Your work is protected as soon as the payment is authorised.

Your update has now been registered

On the screen you will see a confirmation page, including a transaction reference.

An email confirming the transaction will be sent to your email address. If the cardholder email address is different to the account holder’s, the cardholder will also be sent a receipt for the transaction by email.

Once one of our registration administrators has finalised processing, you will receive a further email containing your updated certificate and invoice/receipt.

Common questions

• How much will the update cost?

  The current charge for updates via our online upload facility is £23.75 per work.

  You are also be able to order paper certificates at £2.50 each or sheets of registration labels at £2.50 each if required.

  All charges are in UK Pounds Sterling (GBP). All charges include VAT.

• Do I upload the entire work again, or just the new/changed files?

  This will depend on how the changed files affect the work as a whole. Normally, it is only necessary to upload files that have changed, or new files, but if it is a major change that affects the structure of the work, it makes more sense to upload a fresh version of the whole work.

  Examples:
  A new chapter to a book (stored as a separate file), a new song on an album (or remix of existing song), etc. - You only need to upload the new files
  A website/software change that affects multiple files and directories across the project - It is normally wisest to submit an entire new version of the work.

• What is a ‘Schedule Of Revision’?

  This is simply an extra document that accompanies the registration certificate and lists the dates, descriptions and reference numbers of all updates to the work.

• Is uploading secure?

  Yes. When you upload your files, it is over a highly encrypted channel (https) that directly connects your computer to one of our servers. Our servers are self hosted, so we do not rely on any third party to store or transmit your personal data.

• Can I be sure my payment details are safe?

  Yes. We communicate to our payment service provider over highly secure 256bit encrypted direct connections. We are PCI-DSS compliant and do not store your card details. Our payment service providers are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

• How long will it take to upload files?

  This will mostly depend on your Internet connection. As a rule uploading files is much slower than downloading. For a typical broadband connection, uploads normally take around one minute per megabyte.